PATIENTS AND FAMILY RIGHT.
A. Rights of Medical Care:
1. Receive a copy of “Patient and Family Bill of Rights and Responsibilities” at the earliest possible moment from reception or admission and if for any reason you cannot understand it, please contact social worker for help.
2. Receive a comprehensive care given without discrimination by competent personnel that reflects consideration of your personal values, believes with effective use of time and as per M.O.H laws and regulation.
3. Expect emergency procedures to be carried out without delay.
4. Have appropriate assessment and management of pain .
5. Participate in your treatment plan details including care decisions & process.
6. Be provided with information upon discharge of your continuing health care requirements and the means for meeting them
7. Refuse or discontinue the treatment to the extent permitted by law, and to be informed of the potential consequences of any such action, and accordingly you will sign a form prepared for that.
8. Sign the necessary informed consent prior to the start of any Surgery, Invasive procedures, Anesthesia, Blood / Blood Products Transfusion except in emergencies
9. You have the right to seek a second opinion about your care without fear of compromise within or outside the hospital. (If need be , you may be required to pay for the services)
B. Rights of Information:
1. To know the hospital Mission and Vision.
2. To know the identity of your caregiver.
3. To receive complete and current information from treating doctor (once final diagnosis is reached) regarding the diagnosis, treatment and potential benefit and drawbacks of proposed treatment, likelihood of successful treatment and possible problem related to treatment, in terms that you can understand (interpreter is available if needed)
4. . When it is not medically advisable the information pertaining to your condition shall be given on your behalf to your designated / legal representative.
5. To receive appropriate explanation of the cost of your treatment.
6. To submit complaints regarding your care through the social worker (0135821267) or through suggestions boxes. The result will be given to you by social worker as soon as possible
7. To know the available source of care for your condition and other alternative treatment inside or outside the hospital.
8. We support your choice if you are willing to do organs and tissues donation “although we do not provide this service”, you can call the Saudi Center for organs donation Toll-free 8001245500 and you will receive the full information that supports your choice.
C. Rights of Confidentiality and Privacy:
1. Protect your privacy while receiving services
2. Request the room transfer if another patient in the room unreasonably disturbing you and another room equally suitable for your care need is available.
3. Have all information, records pertaining to your medical care treated as confidential except as otherwise provided by law, or third-party contractual agreement.
4. Have your medical record confidential, protected from loss or misuse and read only by individuals involved in your care or by individual authorized by law or regulation.
5. Not to be involved in any experiments, researches, donor program, or educational activities unless you have a prior informed consent.
D. Safety and Security Rights:
1. To be provided with a safety mechanism surrounding your care within the framework established by the hospital
2. To be provided with a safety mechanism for your valuables from loose or theft when needed
3. To be protected from physical, verbal or psychological assault.
PARIENTS AND FAMILY RESPONSIBILITIES.
1. You have responsibility to deal with hospital staff & other patients in decent manner & respect their privacy.
2. You are responsible to follow and respect the hospital rules and regulations such as: · Visiting Hours · Not bringing food from outside · Following safety and security instructions including · No Smoking, avoid using mobile phone (in restricted areas) and photography. · Respect hospital properties
3. You are responsible to provide accurate and complete information about present and past illness history and any change in your health.
4. You are responsible for understanding your health problem before giving any consent for treatment.
5. You are responsible to follow the instructions and medical order of your treating team and to tell them if you are unable to follow or not willing to follow the treatment plan.
6. You are responsible for the consequences of refusing the treatment.
7. You are responsible for keeping your appointment. If you can’t keep the appointment, it is your responsibility to notify appointment office as early as possible.
8. You assume the financial responsibility of paying for all services rendered either through third party payers (your Insurance Company) or being personally responsible.
9. You have to respect and consider the priority for Emergency case.
10. To avoid bringing valuable personal things to the hospital since the hospital is not responsible of saving them, but in special condition you can submit your valuables to the nurse taking care of your condition, you should receive a copy of the patient’s valuable receipt to hand it over to the nurse staff to receive back you valuables.